Frequently asked questions
Booking, arrival, rooms and location: the answers we are asked most often.
Booking and payment
Why book directly on the website?
Because you pay the same price you find on the booking portals, without the commission they keep. You also deal with us directly: no call centre and no middlemen between you and the person who opens the door.
Is the price shown the final price?
Yes. The nightly price includes everything except the City of Palermo tourist tax, which is paid at check-in. It is €4 per person per night, for a maximum of 4 consecutive nights.
When and how do I pay?
You can pay online by credit card or PayPal, or by bank transfer. With card and PayPal the confirmation arrives immediately by email. With a bank transfer the booking is confirmed as soon as we receive the payment.
Can I cancel my booking?
Yes, cancellation is free up to 5 days before the arrival date. After that, the full amount of the stay is charged.
Can I change my dates after booking?
Yes. You can change your dates up to 5 days before arrival, and you can extend your stay at any time. Write to us: we check availability and update your booking.
Arrival and departure
What time are check-in and check-out?
Check-in is from 12:00 and check-out by 10:00. If you arrive earlier or leave later, write to us: whenever we can, we are happy to arrange it.
I arrive late in the evening: is that a problem?
No. We welcome you in person until midnight. After midnight a surcharge applies. Let us know your arrival time and we will send you all the information.
Can I leave my luggage before check-in or after check-out?
Yes, we have free luggage storage. You can leave your suitcase and enjoy the city until the last minute.
Rooms and amenities
Is breakfast included?
Yes, breakfast is included in all rooms.
Can I use the kitchen?
Yes. Every house has a kitchen available to guests, handy for a morning coffee or a simple dinner after a day out.
Do the rooms have air conditioning and Wi-Fi?
Yes, Wi-Fi and air conditioning are free in all rooms.
Is there a lift?
Yes, the building has two lifts.
Do you accept children and pets?
Children are welcome, but we do not have cots. Pets are not allowed.
Is there a washing machine?
Yes, but only at Hostify Rooms, useful for longer stays.
Location and how to get here
Where are the rooms?
At Via Emerico Amari 58, in the centre of Palermo, between Piazza Politeama and the port. Teatro Politeama is a 2-minute walk away, the port and the Cala 6 minutes, and the whole historic centre can be explored on foot.
How do I get here from the airport?
From Falcone e Borsellino airport there is a direct bus run by Prestia e Comandè: get off at the Politeama stop, a short walk from us. The journey takes about 50 minutes. Alternatively you can take a taxi, taxi sharing (a shared taxi at a fixed price) or a private driver (NCC).
What if I arrive by ship?
The port of Palermo is a few minutes’ walk away: you can get from the ship to our door without any transport.
Can I park near the rooms?
Yes. The area is not a restricted traffic zone (ZTL): you can park on the street for free, and there are several private car parks nearby. Our advice, though, is to leave the car, because in central Palermo it is easier to get around on foot.
Contact
How can I contact you?
Message us on WhatsApp at +39 388 656 1845 or by email at info@hostifypalermo.com. We reply ourselves, the same day, in Italian or English.